Shipping Policy

  • Lauriston Laboratories is a small UK family business developed as one stop shop for an easy access to international laboratory tests and nutritional supplements.
  • We operate with a small team and are only able to ship twice weekly.
  • Orders are usually dispatched on Tuesdays and Thursdays.
  • If you need an urgent order to be shipped, contact us to see if we can manage sending it right away. Our contact email is info@lauristonlabs.co.uk
  • Our selection of supplements and tests is regularly reviewed, based on the progression of scientific and medical knowledge. We are open to suggestions to include other supplements should there be sufficient evidence backing up a potential health benefit. Please contact us with your suggestions: info@lauristonlabs.co.uk.

For Standard Domestic Orders: We use Royal Mail’s Tracked 48hr delivery service as standard. Royal Mail state a delivery guideline of 1-2 working days for this service, however during busier periods this may not always be possible. If your order has not arrived after 2 working days from the date of dispatch please contact us. We have tracking numbers for this service and will be able to assist you in locating your order.

For Expedited Domestic Orders (Next-Day Delivery). At your request, we can process and dispatch your order the same day using Royal Mail’s Tracked 24hr delivery service if your order is received by 12pm on a Tuesday or Thursday. This service aims to deliver your parcel within 24hrs of the dispatch time – in some instances this may not be possible and delivery may fall within a 48hr period. If you have not received your order after 1 day from the dispatch date please contact us. This is a tracked and insured service and we will be able to assist you in locating your order.

For Standard International Orders: The transition period between the EU and UK is due to end on the 31 December 2020. The impact of the future relationship on cross-border parcel volumes will depend on the nature of the UK’s future trading relationships, and what future EU/UK customs and VAT arrangements look like. At the time of going to print, items containing goods being sent to the EU will require a customs declaration (CN22 or CN23) and associated electronic data. Items sent outside the UK will not be charged VAT in the UK. Any taxes and duties will be collected by the in-country delivery partner prior to delivery or via new VAT collection schemes in the receiving country. We use Royal Mail International Track (+ Sign), dependent on what the destination country accepts. Royal Mail state a 3-5 working day delivery guideline for this service within Europe, and a 5-7 working day guideline worldwide. However, we have found this is rarely the case outside of major cities, especially during busier periods (such as Christmas) this may not always be possible. This is a tracked and insured service, please contact us if you have not received your delivery within the above stated time-frames and we will assist you in locating your order.

For Expedited International Orders: We are able to offer expedited international shipping worldwide respected couriers. We can use DHL or another courier of your choice, but we are likely to get the best deal from DHL. Please feel free to use the ‘Contact Us’ form to ask for a DHL quote for your order.

If you have selected a shipping method that does not include tracking/insurance then you accept and agree that in the instance that the parcel is lost or delayed, you will not be entitled to a refund or a replacement product, as we will be unable to make a claim for the loss.

We retain proof of postage at all times and reserve the right to use a different shipping method than you have selected in order to give your order added security in certain circumstances (e.g. for extremely high value orders we may upgrade to Courier delivery). In the majority of situations we will respect the customers chosen shipping method. We retain proof of postage for 180 days. After this time it may not be possible to retrieve your proof of postage.Standard International Orders are not considered ‘lost’ by postal carriers until 90 days after the dispatch. As such, we will not consider an order to be officially lost until this time has passed. We may consider an order lost before this date based on tracking information and our previous experiences, but this will be examined on a case-by-case basis.